General conditions


PREAMBLE: The purpose of these General Conditions of Sale (hereinafter the "GTC") is to set out the respective obligations of the owner and the client in their contractual relations relating to the sale of individual stays. Any reservation implies the unreserved application by the customer and his full and complete adherence to the GCS which prevail over any other document, except with the prior written and derogatory agreement of the owner or his representative. These terms and conditions apply to all customers.

The conditions of sale below constitute an integral part of the rental offer and the rental contract. We ask that you read them carefully. The customer declares to have read beforehand the general conditions of sale, the description and the price of the accommodation on the site. The information on the website collected several months in advance may be subject to change.

By ticking the box “I acknowledge having read and accept the general conditions of sale” when making your reservation, you acknowledge having read the general conditions of sale exempting you from signing this document.

RESERVATION: The customer who accepts the rental offer must pay the amount of the specified deposit. In case of reservation less than 30 days, the global payment will be required by credit card. The reservation will be effective, firm and final upon receipt of the deposit. Payment of the deposit implies acceptance of these conditions.

THE PRICE INCLUDES: Heating, water, electricity (with the exception of long-term rentals, winter season or summer season (billed meter reading), agency fees. Furnished rentals are not subject to VAT.

THE PRICE DOES NOT INCLUDE: Cleaning on departure (to be carried out by the customer or paid locally according to the price indicated in the contract (flat rate depending on the surface of the accommodation from €50 to €250 including tax), arrivals outside opening hours opening of our office, tourist tax (amount fixed by deliberation of the municipal council: €0.80 to €2.30/night/adult according to the "Meublés de Tourisme" classification), household linen and baby equipment (sheets , pillowcases, towels, bath mats, tea towels, cot, high chair, etc.), standard/multi-risk cancellation insurance (refer to the Chapka insurance service provider's rate), wood if fireplace, internet access (depending on the accommodation ), pets (depending on admission to the accommodation) €25 per week up to a limit of 1 animal. Charging electric vehicles is not authorized in the accommodation or common areas. A supplement may apply.

PAYMENT OF THE BALANCE: The customer must pay the balance of the stay 30 days before the date of arrival. In the event of non-payment within these deadlines, the agency reserves the right to dispose of the accommodation while retaining the entire deposit paid.

SECURITY DEPOSIT: Its amount is specified in the rental contract. It will be retained on your credit card no later than the day of arrival and released no later than 15 days after departure, after deduction, where applicable, of costs due to damage, missing items or cleaning costs. If the security deposit proves to be insufficient, the customer undertakes to complete the sum for the restoration of the premises.

INSURANCE: Your "home" insurance contains a "civil liability" clause which should cover your liability in the event of a problem during your stay. Before leaving, check your contract. It may be requested upon arrival. Check that you are well insured against the risks for which you would be presumed responsible on holiday (fire, water damage, etc.). The lessor declines all responsibility for the recourse that his insurance company may exercise against the client in the event of a claim. We release our responsibility in case of theft or burglary in the rental.

OPTIONAL INSURANCE: Our partner CHAPKA offers you a solution adapted to your needs. Taking out this insurance is an act of foresight in the event of the occurrence of an event likely to lead to the cancellation or interruption of your stay, and an almost immediate reimbursement of damage to movable property (depending on the formula chosen). As part of the health crisis, this insurance covers you and your loved ones in the event of inability to go to the scene due to illness including COVID. All payments made will be refunded to you (excluding Services and Options).

It is mandatory to subscribe to this insurance at the same time as this contract (3.5 to 4.5% depending on the option of the amount of the rent excluding Services and Options). You can subscribe to this contract at It is the tenant's responsibility not to take out this type of insurance.

DELIVERY OF KEYS, INVENTORY OF FIXTURES: Keys are usually handed over at the agency between 4 p.m. and 6 p.m. Depending on the week, accommodation can be ready from 2 p.m. In order not to clutter the switchboard, do not call, come directly to the agency. The customer may take possession of his rental outside the opening hours of the agency, provided he has made the request beforehand and has settled the contract. The accommodations are checked on each departure. A location plan is given to the customer upon arrival. The customer can request an arrival and/or departure inventory in the presence of a representative of the agency. Just make an appointment 48 hours earlier, cost €70 excluding VAT (20% VAT). A sheet for the inventory is given to the customer on his arrival. All complaints concerning the inventory, the inventory or the cleanliness of the apartment must be made in writing by email immediately without exceeding 48 hours of arrival. After this period, the customer acknowledges the accuracy of the inventory and the cleanliness of the accommodation. This inventory is the only reference in the event of a dispute.

DEPARTURE: The client is required to return the keys to the agency no later than 10 a.m., close the apartment securely and leave the premises clean. In the event of cleaning deemed insufficient, a cleaning fee will be deducted from the deposit. In case of departure outside our opening hours, drop the keys in the mailbox in front of the agency (rental linen and wifi box, if rented from the agency). Any breach will be charged to the deposit. A supplement may be requested in case of late departure.

OCCUPANCY: The customer must behave "as a good father" and answer for any damage that occurs during the stay, except for damage resulting from normal wear and tear or faulty equipment. The accommodation may under no circumstances be occupied by a number of people greater than that specified in the description, adults, children and babies included. Otherwise, the contract may be terminated immediately. The agency reserves the right to request an increase of €50/additional person per day. The upper bed of the bunk beds is prohibited for children under 6 years old. The customer agrees to respect the rules of procedure or of the co-ownership, he will occupy the premises personally. Water is one of the most precious natural resources, help us save it for now and future generations.

ANIMALS: Animals (only one per accommodation) are tolerated depending on the accommodation (refer to the description) with a supplement provided for in the contract, on condition that they make no noise and are perfectly clean. Their owner will be responsible for any damage or accidents caused by them. In the common areas, they must be kept on a leash.

RESPONSIBILITY: The agency declines all responsibility for deprivations and reductions in enjoyment not resulting from its fault (condominium or public service), concerning in particular any electrical appliance (hot water tank, television, washing machine, various electrical breakdowns, heating, internet, snow removal, etc.). It will make every effort to restore any malfunction as soon as possible. Any interruption of any service does not justify a reduction in rent or damages. The agency will be entitled to claim compensation from the client upon departure for repairs made necessary by its negligence. During the stay, all unjustified complaints or those made by the customer and requiring intervention will give rise to invoicing.


In case of cancellation, the following conditions will apply:

- If the cancellation occurs more than 5 weeks before the arrival date, the penalty will be 25% of the rental amount.

- If the cancellation occurs less than 5 weeks before the arrival date, the penalty will be 100% of the rental amount.

- In case of no-show, the client will lose 100% of the rental amount.

Service fees, insurance purchased and any other extras will be retained. The cancellation must be notified to the agency in writing.

If unforeseeable circumstances or cases of force majeure make it impossible to make the premises available, the agency will make you a replacement offer of similar value. In the event that no alternative solution can be found, the agency will be required to immediately reimburse the sums paid and an indemnity equivalent to 5% of the amount of the contract.

COVID 19 INFO: If you are unable to travel (new confinement or travel restrictions by prefectural decree minimum the day before the traveler's arrival), you will obtain a refund (excluding service fees and insurance taken out) or a credit over a period of 18 months.

If one of the above reasons occurs during the stay, you will obtain a refund (excluding service charges and insurance taken out) or a credit note pro rata temporis of the nights consumed + any fixed costs if existing (cleaning, sheets, etc.) .).

The closure of the ski lifts in summer / winter or any other activity is not a reason for postponement or reimbursement and is not a reason for reimbursement by the Tranquil'Oc cancellation insurance that we offer when you make your reservation. Consequently, no discount or refund will be applied in the event of non-opening or closing of the ski lifts or other activity.

MISCELLANEOUS: In the event of the sale of the property, the agency reserves the right to show the premises during the rental period (with prior appointment).

MEDIATION: In the event of a dispute relating to the proper performance of the contract, an amicable solution will be sought in priority to any legal action. Also, for the treatment of a complaint, the customer can contact the person in charge of the treatment of internal complaints: Mrs Véronique HUDRY THEVENET. In the event of a response deemed unsatisfactory or no response within 15 days, the customer may contact the mediation service whose address on the date hereof is as follows: MEDIATION-LIVING BETTER TOGETHER 465 avenue de liberation 54000 NANCY,

INFORMATION OF TENANTS ON MAJOR NATURAL AND TECHNOLOGICAL RISKS: Information of citizens on major natural and technological risks is a right codified by the environment code. In particular, it must allow the citizen to know the dangers to which he is exposed. Thus Decree No. 2005-134 of February 15, 2005 sets the conditions for informing tenants of real estate in the municipality of La Clusaz, on the major natural and technological risks to which these properties may be exposed. On February 9, 2006, the prefect of Haute Savoie decided on the list of municipalities falling within the scope of this system. The List of Natural Disaster Files is attached to this order. The prefect has also decided, for each municipality concerned, the elements allowing the risk assessment to be drawn up: these elements are recorded in the municipal information file. These documents are freely available for consultation at the prefecture or town hall of the municipalities concerned and accessible on the Internet from the site or In the event of a dispute, the Court of Annecy is recognized as having sole jurisdiction.