General conditions


The conditions of sale below constitute an integral part of the rental offer and the rental contract. We ask you to read them carefully. The tenant declares to have read beforehand the general conditions of sale, the description and the price of the accommodation on the site. Information on the website collected several months in advance may be subject to change. By checking the box "I acknowledge having read and accept the general conditions of sale" when making your reservation, you acknowledge having read the general conditions of sale exempting you from signing this document.
RESERVATION: The tenant who accepts the rental offer must pay the amount of the deposit specified. In the event of a reservation within 30 days, full payment will be required by credit card. The reservation will be effective, firm and final upon receipt of the deposit. Payment of the deposit implies acceptance of these conditions. THE PRICE INCLUDES: Heating, water, electricity (with the exception of long-term pitches, winter season or summer season), agency fees.
THE PRICE DOES NOT INCLUDE: Cleaning on departure (it must be done by the tenant or paid on site according to the price indicated in the contract (fixed price according to the surface of the accommodation between 50 € to 150 € TTC), the tourist tax (amount fixed by deliberation of the municipal council: 0.80 € to 2.30 € / night / adult according to the classification "Meublés de Tourisme"), household linen (sheets, pillowcases, towels, bath mats, tea towels), cancellation insurance (refer to the price of the service provider Chapka assurance), wood if fireplace, animal supplement (25 € / animal / week) within the limit of 1 animal per apartment.
PAYMENT OF THE BALANCE: The tenant must pay the balance of the stay 30 days before the date of arrival. In the event of non-payment within these deadlines, the agency reserves the right to dispose of the accommodation while retaining the entire deposit paid.
SECURITY DEPOSIT: It must be paid no later than the day of arrival by credit card (pre-authorization without debit). Its amount varies depending on the size and value of the property. It is specified in the rental contract. It will be canceled 15 days after departure, minus, where applicable, costs due to damage, missing items or cleaning costs. If the security deposit turns out to be insufficient, the tenant agrees to supplement the sum for restoration of the premises.
INSURANCE: Your "home" insurance contains a "civil liability" clause which must cover your liability in the event of a problem during your stay. Before leaving, check your contract. You may be asked for it upon arrival. Check that you are well insured against the risks for which you would be presumed responsible while on vacation (fire, water damage, etc.). The lessor declines all responsibility for the recourse that its insurance company may exercise against the lessee in the event of a claim. We decline all responsibility in the event of theft or burglary in the rental.
OPTIONAL INSURANCE: Our partner CHAPKA offers you a solution adapted to your needs. Taking out this insurance is a precautionary measure in the event of the occurrence of an event likely to lead to the cancellation or interruption of your stay, and an almost immediate reimbursement of damage to movable property. As part of the health crisis, this insurance covers you and your loved ones in the event of inability to go to the scene for illness INCLUDING COVID. All payments made will be refunded to you (excluding Services and Options).
You can take out this insurance when signing this contract (3.5% or 4.5% of the amount of the rent excluding Services and Options). Consult the general conditions and the information document on the insurance product by clicking on this link
It is the tenant's responsibility not to take out this type of insurance.

KEY DELIVERY, STATE OF PLAY: Key collection takes place at the agency from 4 p.m. to 6 p.m. The tenant will be able to take possession of his rental outside the opening hours of the agency, on condition of having made the request beforehand and having paid, the balance, the deposit and the tourist tax. The agency cannot accompany tenants to their accommodation (a location map and GPS coordinates are provided) and proceed to check the premises in their presence given the very large number of arrivals and departures at the same time. The accommodation is systematically checked between each occupant. The tenant can request an inventory of arrival and / or departure in the presence of a representative of the agency, make an appointment 48 hours in advance, cost 60 €. An inventory is drawn up and signed by the tenant 48 hours after arrival. Any complaint concerning the inventory or the cleanliness of the apartment must be made in writing. After this period, the tenant acknowledges the accuracy of the inventory and the cleanliness of the accommodation. This inventory is the only reference in the event of a dispute.

DEPARTURE: The tenant is required to return the keys to the agency no later than 10 am. He will have to close the apartment and leave the premises clean. In the event of insufficient cleaning, a cleaning fee will be deducted from the deposit. In case of departure outside our opening hours, leave the keys in the letterbox in front of the agency (sheets and wifi box, if rented from the agency). Any breach will be charged to the deposit.
OCCUPATION: The tenant must behave "as a good father" and be responsible for any damage that occurs during the stay, except those resulting from normal wear and tear or from a fault in the equipment. The furnished apartment may in no case be occupied by a number of people greater than that specified on the description, adults, children and babies included. Otherwise, the contract may be terminated immediately. The agency reserves the right to request an increase of 50 € / additional person and per day. The upper bed of the bunk beds is forbidden for children under 6 years old. The tenant agrees to respect the internal regulations or the condominium, he will occupy the premises personally. Water is one of the most precious natural resources, help us save it for the present and future generations. ANIMALS: Animals (only one per accommodation) are tolerated depending on the accommodation (see description) with a supplement provided for in the contract, on condition that they make no noise and are perfectly clean. Their owner will be responsible for any damage or accidents caused by them. In common areas, they must be kept on a leash.
RESPONSIBILITY: The agency declines all responsibility for deprivations and decreases in enjoyment not resulting from its own fault (joint ownership or public service), concerning in particular any electrical device (hot water tank, television, washing machine, various electrical failures, heating, internet, snow removal, etc.). It will do everything in its power to restore any dysfunction as soon as possible. Any interruption of any service does not justify a reduction in rent or damages. The agency will be entitled to claim from the lessee upon departure compensation for repairs made necessary by his negligence. During the stay, any unjustified complaints or complaints due to the tenant and requiring intervention will give rise to invoicing.
CONTRACT CANCELLATION CONDITIONS from April 1, 2021 to September 30, 2021:
In case of cancellation, the following conditions will apply:
- If the cancellation occurs more than 14 days before the arrival date, the penalty will be 10% of the rental amount.
- If the cancellation occurs from 7 days to 14 days before the date of arrival, the penalty will be 50% of the amount of the pitch.
- If the cancellation occurs less than 7 days before the arrival date, the penalty will be 100% of the rental amount.
Service fees and insurance purchased will be retained. Cancellation must be reported to the agency in writing.
If unforeseeable circumstances or force majeure make it impossible to make the premises available, the agency will make a replacement proposal of similar value to you. In the event that no replacement solution can be found, the agency will be required to immediately reimburse the sums paid and compensation equivalent to 5% of the amount of the contract.

COVID 19 INFO - Conditions valid for stays with a start date between December 1, 2021 and April 30, 2022.
If you are unable to travel (new confinement or travel restrictions by minimum prefectural decree the day before the arrival of the traveler), you will obtain a refund (after deduction of the service charge of 5% of the price of the accommodation alone. Minimum € 30 - maximum € 80) or a credit (free of charge) over a period of 18 months.
If one of the above reasons occurs during the stay, you will obtain a refund or a credit, of your choice, on a pro rata basis for the nights spent + any fixed costs if any (cleaning, sheets, etc.).
The closure of the ski lifts in summer / winter or any other activity is not a reason for postponement or reimbursement and is not a reason for coverage by the Tranquil'Oc cancellation insurance that we offer when you make your reservation, therefore no discount or refund will be applied in the event of non-opening or closing of the ski lifts or other activity.

MISCELLANEOUS: In case of sale of the property, the agency reserves the right to visit the premises during the rental period (with prior appointment).
MEDIATION: In case of dispute, relating to the good execution of the contract, an amicable solution will be sought priority to any legal action. Also, for the treatment of a complaint, the customer can contact the person in charge of the treatment of the complaints in house: MME Véronique HUDRY THEVENET. In the event of an unsatisfactory response or no response within 15 days, the client may contact the mediation service whose address as of the date hereof is as follows: MEDIATION-VIVONS BETTER TOGETHER 465 avenue de the release 54000 NANCY,
TENANT INFORMATION ON MAJOR NATURAL AND TECHNOLOGICAL RISKS: The information of citizens on major natural and technological risks is a right codified by the environmental code. In particular, it must enable the citizen to know the dangers to which he is exposed. Decree no. 2005-134 of 15 February 2005 sets out the conditions for informing tenants of real estate in the municipality of La Clusaz on the major natural and technological risks to which these properties may be exposed. The prefect of Haute Savoie arrested on February 9, 2006, the list of municipalities coming within the framework of this device. The List of Natural Disaster Records is attached to this Order. The prefect also decided, for each concerned commune, the elements allowing to elaborate the state of the risks: these elements are recorded in the communal file of information. These documents are freely available in the prefecture or town hall of the communes concerned and accessible on the Internet from the website or In case of dispute the Annecy Court is recognized as the only competent.